The Idiot Fights Back
I have recently received a letter from you confirming my new warranty
details. Please cancel this as it was miss-sold to me by your representative.
I was contacted on the 30th March by a gentleman advising me that my satellite warranty had expired and that if I wanted to renew it then he needed my bank details. I was initially suspicious but after it was confirmed (twice) that he represented my current warranty supplier and that you were the approved Sky warranty company I gave him my details.
It was his parting comment that made me realise that he had been lying as he asked me to cancel my current direct debit. A check confirmed that you were neither my current company or indeed approved by Sky.
I have contacted Gwent Trading standards regarding this misrepresentation and this letter will also be sent to Sky.
I would also request that you confirm where you got my home contact details from as I am registered with the Telephone Preference Service so you were in breach of the “Privacy and Electronic (EC Directive) Regulations 2003” and I have therefore
also reported your company to the TPS.
I'm sending a copy to Sky and as I used the Trading Standards website I've already had a card from them asking me to contact them (the registered office for Satellite Assurance is in Gwent) which I shall hopefully do Friday.
I've done a bit of research and it seems that the line used about the warranty expiring is a common one and that some companies just call people at random - they might not even have Sky!
UPDATE 1pm 19th April 2007 - I've had a letter from the TPS stating that they have written to SA Ltd requesting as to why they contacted me.